Terms & conditions

The rules of the road for this website.

These terms govern your use of the Louisa Cottages Charity website at louisacottagescharity.org. They are written in plain English and reviewed annually.

Last updated: May 2026

A small stack of policy folders and a pair of reading glasses on a wooden desk.

In short

  • The website is provided by Louisa Cottages Charity, registered charity 220078.
  • Please use the site lawfully and with respect for the residents whose lives it describes.
  • Content is for information only — not professional advice.
  • The site, including text and photographs, is our copyright; you may share it for non-commercial use with credit.
  • If something is wrong or out of date, write to the clerk.

About us

The website at louisacottagescharity.org is operated by Louisa Cottages Charity, registered charity number 220078, of Louisa Cottages, Akeman Street, Tring, Hertfordshire, HP23 6AA.

Acceptable use

You may use this website to learn about our charity, donate to us, sign up for our quarterly dispatches, register interest in volunteering, write to us, and read our annual reports.

You may not use this website:

  • In any way that is unlawful or fraudulent.
  • To attempt to harm the website or any user (for example, by introducing malware, attempting to bypass security, scraping the site at an aggressive rate).
  • To impersonate any other person, including a resident or trustee.

Content and accuracy

We do our best to keep the information on this website accurate and up to date, but we make no warranty that it is complete or free of error. We will correct mistakes as soon as we are told of them.

This website does not constitute legal, financial, or housing advice. Anything written here about housing benefit, Gift Aid, residency eligibility, or charity governance is a plain-English summary; please consult a qualified adviser for advice on your own situation.

Intellectual property

Unless we say otherwise, the text, photographs, illustrations, and design on this website are the copyright of Louisa Cottages Charity. You may share or quote from the site freely for non-commercial purposes, with attribution to Louisa Cottages Charity and a link to louisacottagescharity.org. For any commercial use, please write to [email protected].

Donations

Donations made through this website are processed by our payment partner. The terms of the payment processor will also apply at the moment of payment. We will issue a receipt by email and a paper copy on request.

If you have made a donation in error or by mistake, please write to [email protected] within 14 days and we will refund it where possible.

Third-party links

We sometimes link to other websites (for example, the Charity Commission register, the ICO, the Almshouse Association). We are not responsible for the content of those external sites.

Limitation of liability

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited (including liability for death or personal injury caused by negligence, or for fraud). Subject to that, we are not liable for any loss or damage arising from your use of this website.

Privacy and cookies

Your use of this website is also governed by our privacy policy and our cookie policy. By using the site you agree to those notices.

Changes to these terms

We may update these terms from time to time. The date at the top of the page shows when they were last updated. Material changes will be flagged on the homepage.

Governing law

These terms are governed by the laws of England and Wales, and any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

If you have any question about these terms, please write to [email protected] or by post to the clerk at the address at the top of the page.